Terms and conditions

Welcome to Packaging.si!

Packaging.si is owned and operated by Kadrovik d.o.o.

These are the terms and conditions for:

(Hereinafter referred to as “Packaging.si”).

By using the website and purchasing products available on the website, you agree to be bound by these terms and conditions, the privacy policy, the cookie policy, the shipping policy and the refund policy. In these terms and conditions, the words “website” refers to the Packaging.si website, “we”, “us”, “our” and “Packaging.si” refers to Packaging.si and “user”, “customer”, “you” and “your” refers to you, the user and customer of Packaging.si.

The following terms and conditions apply to the website, products and services offered by Packaging.si. This includes the mobile and tablet versions as well as any other version of Packaging.si accessible via desktop, mobile, tablet, social media or other devices.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING, USING OR OBTAINING ANY MATERIALS, INFORMATION OR PRODUCTS.

  1. ELIGIBLITY

You may use the website and purchase the products only in compliance with these terms and all applicable local, state, national, and international laws, rules, and regulations.

Access and registration to the website and purchase of products are available for all ages. It is the responsibility of parents and legal guardians to determine whether any of the content and products are appropriate for their children or minors in custody. 

By using the website and purchase the products, you represent and warrant that you have the full right, power and authority to enter into these terms and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into these terms.

You represent and warrant that your use of the website does not violate any applicable law or regulation. Packaging.si may, in its sole discretion, refuse to offer the website and products to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the website is revoked in such jurisdictions.

  1. ACCOUNT

Users will be able to register and open an account on the website. When registering on the website, the user must choose a password and may be asked for additional information such as email address. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Packaging.si of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you log out of your account at the end of each session. You may never use another user’s account without Packaging.si’ prior authorisation. Packaging.si will not be liable for any loss or damage arising from your breach of this agreement.

Users may cancel their accounts at any time and for any reason by sending us their request through our contact information. Such cancellation will only result in the deletion of the account and the deletion of all personal data provided to Packaging.si.

Packaging.si reserves the right to terminate your account or your access immediately, with or without notice, and without liability to you, if Packaging.si believes that you have violated any of these terms, provided Packaging.si with false or misleading information, or interfered with any other party’s use of the website or service.

  1. NOTIFICATIONS AND NEWSLETTER

By providing Packaging.si with your email address and telephone number, you agree that we may use your email address to send you notifications about the status of your order, important communications about our products, news and special content. If you do not wish to receive these communications you may opt-out of receiving them by sending us your request through our contact information or by using the “unsubscribe” option in the emails. Opting out may prevent you from receiving communications about updates to your order, news or special offers on our products.

  1. B2B PLATFORM

Our customers can place wholesale orders for our products through our B2B platform. By placing an order, you offer to purchase the products for the price advertised and indicated on the website at the time of purchase. Select the quantity of units and check the prices and product descriptions before placing the order.

When a customer places an order, Packaging.si will send that customer an email which aims to confirm the purchase and payment. This email confirmation will be produced automatically so that the user has the confirmation of his purchase and the details of the order.

We reserve the right to limit the number of units purchased by each user. Packaging.si also reserves the right to limit sales of our products on a regional or jurisdictional basis.

Packaging.si may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time in its sole discretion. If an order is cancelled, any payments made for products will be refunded in full. This does not affect your statutory rights.

All new orders are considered separately and each is treated individually.

  1. PRICES

Product prices will be shown in Euros (€). Packaging.si reserves the right to determine the price for the products. The price of the product and its different variants will be available on each product page. Product prices and shipping costs are subject to change at any time according to the value of exchange rates.

Packaging.si will make reasonable efforts to keep the price information published on the website up to date. We encourage you to check our website periodically for current pricing information.

Will always try to make sure that the prices on the website is accurate. However, some errors in terms of price may occur from time to time, including but not limited to human error, mechanical error or the like. Should an error in pricing be discovered, the customer will be informed of such error. The option to reconfirm the order will be given to the user at the correct price. The user also has the option to cancel the order should the user not be satisfied with the correct price communicated on the said product order.

  1. PAYMENTS

Products will be paid through the following payment methods:

  • Credit/debit card (Visa, Master, Discover, Amex, Diners, etc.)
  • PayPal
  • Bank transfer

Payments will be processed through our payment processors Stripe and PayPal. The customer must pay the price of the product stipulated in the order before the product is shipped. Payment will be charged to the customer’s credit/debit card or PayPal account immediately after placing the order for the products purchased. In case of selecting payment by bank transfer, the payment must be made to the bank accounts of Kadrovik d.o.o. and according to the instructions provided by Packaging.si. Once the transaction has been processed, we will send an electronic receipt of the transaction to the customer’s e-mail address.

If you find any inconsistency in your billing, please contact us through our contact information or you can make the claim through the customer service of the corresponding payment processor.

If your card is declined, you will receive an error message. No payment will be charged to your card and no order will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorisation. This usually takes 2 to 5 business days. Your card may be declined for various reasons such as insufficient funds, AVS (Address Verification System) mismatch or you have entered an incorrect security code.

If your payment is declined, you must provide an alternative payment method or provide another card where payment can be charged and processed.

Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the products. Packaging.si reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the products.

  1. PRODUCT DESCRIPTIONS

Packaging.si attempts to be as accurate as possible. However, Packaging.si does not warrant that product descriptions, product prices or other content of this website is accurate, complete, reliable, current, or error-free. Product descriptions and images may vary according to the color resolution of the user’s device screen.

  1. DISCLAIMER

By visiting the website and accessing the content available on the website, you accept personal responsibility for the results of the use of the information and content available on the website. You agree that Packaging.si does not guarantee the results of actions advised or not advised by this website and the content available on the website. Packaging.si provides resources and content for informational purposes only. You acknowledge and agree that your ultimate success or failure in using the information and content available on the website will be the result of your own efforts, your particular situation and a number of other circumstances that are beyond Packaging.si’ control. This disclaimer is not intended to exclude any warranty implied by law that cannot be legally excluded.

  1. COPYRIGHT

All materials on the website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Packaging.si or by third parties that have licensed or otherwise provided their material to the website. You acknowledge and agree that all materials on the website are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Packaging.si prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Packaging.si or any part of the material for any purpose other than its intended purposes is strictly prohibited. Please do not copy any content and pass it off as your own, as a copyright infringement will occur.

  1. COPYRIGHT COMPLAINTS

Packaging.si will respond to all enquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in international copyright and intellectual property laws and regulations. Packaging.si respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the Packaging.si website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information: 

  • Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the ownership of the work, should be included.
  • A statement specifically identifying the location of the infringing material, with enough detail that Packaging.si may find it on the website.  
  • Your name, address, telephone number and e-mail address.
  • A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the owner of the rights, or its agents, or by law.
  • A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorised to act on the copyright owner’s behalf.
  • An electronic or physical signature of the owner of the copyright or the person authorised to act on behalf of the owner of the copyright interest.
  1. PROHIBITED ACTIVITIES

The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons, or other material), as well as the infrastructure used to provide such content and information, are owned by or licensed to Packaging.si by third parties. For all content other than your content, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information or services obtained from or through the website. In addition, the following activities are prohibited:

  • Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the website, including, but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with these terms.
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  • Deep-link to any part of our website for any purpose without our express written permission.
  • “Frame”, “mirror” or otherwise incorporate any part of the website into any other website or service without our prior written permission.
  • Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software used by Packaging.si.
  • Evade, disable or otherwise interfere with security-related features of the website or features which prevent or restrict the use or copying of any content.
  1. DISCLAIMER OF WARRANTIES

Because of the nature of the Internet Packaging.si provides and maintains the website on an “as is”, “as available” basis and makes no promise that use of the website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Packaging.si for any loss or damage caused as a result.

Packaging.si will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Packaging.si excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Packaging.si and Packaging.si shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • Any incorrect or inaccurate information on the website.
  • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or any product purchased through the
  • Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
  • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Packaging.si.
  • All representations, warranties, conditions and other terms which but for this notice would have effect.
  1. THIRD PARTIES

Through your use of the website and services you may encounter links to third party websites or be able to interact with third party sites. Such third parties may charge a fee for use of certain content or services provided on or by way of their websites. Therefore, you should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred. Where Packaging.si provide details of fees or charges for such third-party content or services, such information is provided for convenience and information purposes only. Any interactions with third party sites and apps are at your own risk. You expressly acknowledge and agree that Packaging.si are in no way responsible or liable for any such third-party sites.

  1. INDEMNIFICATION

You agree to defend and indemnify Packaging.si and any of their directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party.
  • Your purchase of the products.
  1. ELECTRONIC COMMUNICATIONS

No responsibility will be accepted by Packaging.si for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes.

  1. CHANGES AND TERMINATION

We may change the website and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without any warning.

  1. PERSONAL DATA

Any personal information you submit in connection with the purchase of products will be used in accordance with our privacy policy. Please refer to our privacy policy.

  1. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by Packaging.si, shall constitute the entire agreement between you and Packaging.si concerning and governs your use of the website.

  1. DISPUTES

You agree that any dispute, claim or controversy arising out of or relating to the breach, termination, enforcement, interpretation or validity of these terms or the use of the website and purchase of the products shall be resolved by binding arbitration between you and Packaging.si, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.

In the event a dispute arises in connection with the products offered through the website or the breach of these terms and conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organisation as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.

To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the website and purchase of products.

The courts of Slovenia shall have jurisdiction over any dispute, controversy or claim relating to Packaging.si and its business operations. Any such dispute or controversy shall be brought and resolved in the courts of Slovenia.

  1. FINAL PROVISIONS

These conditions are governed by the laws of Slovenia and the European Union. Use of our website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms.

Our compliance with these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website, your purchase of products on our website, or information provided to or collected by us in connection with your use of the website and purchase of products.

If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Any rights not expressly granted herein are reserved.

  1. CONTACT INFORMATION

If you have questions or concerns about these terms or the products, please contact us through our contact page or via the contact information below:

Kadrovik d.o.o., Cankarjev drevored 46, 6310 Izola, Slovenia, info@packaging.si

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Splošni pogoji spletne trgovine packaging.si so sestavljeni v skladu z Zakonom o varstvu potrošnikov (ZVPot), Zakonom o varstvu osebnih podatkov (ZVOP-1) ter Zakonom o elektronskih komunikacijah (ZEKom-1). S spletno trgovino packaging.si (v nadaljevanju tudi » trgovina«) upravlja podjetje Kadrovik d.o.o., Cankarjev drevored 46, 6310 Izola, Slovenija, davčna številka:  SI49571796 , ki je tudi ponudnik storitev e-poslovanja (v nadaljevanju tudi prodajalec ali packaging.si). Splošni pogoji poslovanja določajo delovanje spletne trgovine packaging.si, pravice in obveznosti uporabnika in trgovine ter urejajo poslovni odnos medpackaging.si in kupcem. Kupca zavezujejo splošni pogoji, ki so veljavni v trenutku nakupa (oddaje spletnega naročila). Uporabnik je ob oddaji naročila vsakič posebej opozorjen na splošne pogoje poslovanja in z oddajo naročila potrdi svojo seznanjenost z njimi.

Vrste uporabnikov

Z enkratnim vpisom v spletno trgovino packaging.si prek elektronske pošte postane obiskovalec gost packaging.si, s potrjeno registracijo v spletno trgovino packaging.si pa postane član packaging.si. Tako gost kot član packaging.si (v nadaljevanju tudi uporabnik) pridobita pravico do nakupa v spletni trgovini packaging.si. Ob registraciji v spletno trgovino packaging.si pridobi obiskovalec uporabniško ime, ki je enako naslovu njegove elektronske pošte, ter geslo. Uporabniško ime in geslo člana packaging.si nedvoumno določata in povezujeta z vnesenimi podatki. Registracija je možna tudi med postopkom nakupa.

Dostopnost informacij

Packaging.si se zavezuje, da bo kupcu še preden ga zavezuje pogodba ali ponudba, zagotovil naslednje informacije:
  1. podatke o podjetju packaging.si (ime in sedež podjetja, matična številka),
  2. kontaktne podatke, ki uporabniku omogočajo hitro in učinkovito komunikacijo (e-pošta, telefon),
  3. bistvene lastnosti artiklov (vključno s poprodajnimi storitvami in garancijami) ter rok veljavnosti tega podatka,
  4. dostopnost artiklov (vsak artikel, ki je v ponudbi na spletnem mestu, naj bi bil dostopen v razumljivem roku),
  5. pogoje dostave artiklov (ter način, kraj in rok dostave),
  6. cene, ki morajo biti jasno in nedvoumno določene in razvidno mora biti prikazano, ali že vsebujejo davke in stroške prevoza in druge dajatve, ter rok veljavnosti tega podatka,
  7. način plačila in dostave ali izpolnitve, ter rok veljavnosti tega podatka,
  8. časovno veljavnost ponudbe,
  9. rok, v katerem je možno odstopiti od pogodbe in pogoje za odstop (opis pravice do odstopa v skladu s 43.č ZVPot; v primerih, ko potrošnik v skladu s 43.č členom ZVPot nima pravice do odstopa, je o tem izrecno obveščen),
  10. pojasnilo postopka s pritožbo, vključno z vsemi podatki o kontaktni osebi ali službi za stike s kupci.

Ponudba artiklov

Zaradi narave poslovanja prek spleta se ponudba packaging.si ažurira in spreminja pogosto in hitro. Cene v spletni trgovini so cene, kot jih oblikuje packaging.si in ki veljajo za nakup prek spletne trgovine packaging.si. Najboljša ponudba dneva je posebej znižana cena artikla, ki velja določenem obdobju za določene artikle, ki so v ponudbi packaging.si označeni s popustom. Ob artiklu sta navedena odstotek znižanja glede na priporočeno ceno packaging.si.

Naročilo

Kupoprodajna pogodba med sp.packaging.si in kupcem je v spletni trgovini packaging.si sklenjena v trenutku, ko packaging.si kupcu pošlje prvo elektronsko sporočilo o statusu njegovega naročila (z naslovom: potrditev prejema naročila). Od tega trenutka so vse cene in drugi pogoji fiksirani in veljajo tako za packaging.si kot za kupca. Minimalni znesek naročila na spletni strani znaša 1,00 € izdelkov pred prišteto poštnino. To je tudi znesek, nad katerim se lahko koristi promo kodo ob nakupu in nekatere akcije. V izogib nadaljnji prodaji je nakup nekaterih akcijskih izdelkov omejen na 1 kos na naročilo. V primeru pogostega neprevzemanja poslanih paketov si pridržujemo pravico, da stranka paket plača pred pošiljanjem (po predračunu). Kupoprodajna pogodba (t.j. prvo elektronsko sporočilo o statusu naročila) je v elektronski obliki shranjena na strežniku packaging.si).

Način plačila

Packaging.si omogoča naslednje načine plačila:
  • z nakazilom na račun Kadrovik d.o.o. po ponudbi/predračunu**
  • s plačilno oziroma kreditno kartico (MasterCard®, Visa, Visa Electron, BA Maestro, Diners club)*
  • s plačilom preko PayPal*
*Pri posameznih naročilih si pridržujemo pravico zahtevati plačilo z nakazilom na račun packaging.si po ponudbi/predračunu, pri čemer še vedno velja cena. **Po prejemu plačila po ponudbi/predračunu gre naročilo naprej v proces obdelave.

Izdaja računa

packaging.si po dostavi naročenih artiklov kupcu pošlje tudi račun in sicer v .pdf formatu na e-naslov kupca. Na računu sta razčlenjena cena in vsi stroški v zvezi z nakupom ter podano obvestilo o pravici do odstopa od pogodbe. Kupec je dolžan preveriti pravilnost podatkov pred oddajo naročila. Kasneje podanih ugovorov glede pravilnosti izdanih računov ne upoštevamo.

Cene

Cena velja enako za vse uporabnike.packaging.si. Uporabnik.packaging.si postanete z registracijo v spletni trgovini kot član.packaging.si ali enkratnim vpisom v spletno trgovino kot gost.packaging.si. Cene veljajo v trenutku oddaje naročila in nimajo v naprej določene veljavnosti. Cene veljajo v primeru plačila z zgoraj navedenimi načini plačila, pod zgoraj navedenimi pogoji. Kljub izjemnim naporom, da bi zagotovili najbolj ažurne in točne podatke, se lahko zgodi, da je podatek o ceni napačen. V tem primeru, ali v primeru, da se cena artikla spremeni med obdelavo naročila, bo packaging.si kupcu omogočil odstop od nakupa. Popusti, promocijske kode ipd. se ne seštevajo. Vplačana sredstva po darilnih bonih, bonusih in predračunih se ne obrestujejo. Darilnih bonov in kod bonusov za popust ni možno menjati za gotovino.

Promocijska koda

Promocijska koda prinaša različne ugodnosti pri nakupu in je časovno omejena. Aktivno promocijsko kodo najdete na naslovni strani oglasnega sporočila, na strani posameznega oddelka, v našem e-obveščevalcu ali drugih medijih. Uporaba promocijske kode:
  • Izberite artikle, ki jih želite kupiti in jih dajte v košarico. Ko končate z dodajanjem artiklov v košarico, nadaljujte s klikom na gumb Na blagajno. Izberite način dostave, navedite naslov za dostavo in izberite način plačila.
  • V istem koraku v polje “Kode za popust” vpišite promocijsko kodo in vnos potrdite s klikom na gumb Uporabi.
  • V vsakem nakupu je možno izkoristiti le eno promocijsko kodo (na primer: ob naročilu 2 artiklov lahko sočasno uporabite največ 1 promocijsko kodo).
  • Vrednost promocijske kode ne sme presegati vrednosti naročenih artiklov.
  • V primeru, da želite poleg promocijske kode izkoristiti tudi kodo za popust, število kod ne sme presegati števila naročenih različnih artiklov. Različne kode istočasno vnesite v polje “Kode za popust” in jih ločite z vejico ali presledkom. Nato kliknite gumb Uporabi.
  • Ko vpišete promocijsko kodo, se vrednost promocijske kode avtomatsko odšteje od cene vašega naročila v zadnjem koraku – Povzetek naročila. Ostane znesek, ki ga je potrebno še poravnati.

Postopek obveščanja o nakupu

Packaging.si naročilo

Po oddaji naročila kupec prejme obvestilo po elektronski pošti, da je naročilo sprejeto. Članu packaging.si so na spletni strani packaging.si vselej dostopni izčrpni podatki o statusu in vsebini naročila. Packaging.si naročilo pregleda, preveri dobavljivost naročenih artiklov in naročilo potrdi oziroma z razlogom zavrne. packaging.si lahko za preverjanje podatkov ali zaradi zagotavljanja točnosti dobave pokliče kupca na njegovo kontaktno telefonsko številko. Pri dobavi artiklov, ki jih packaging.si nima na zalogi v lastnem skladišču, je packaging.si izključno vezan na dobavo s strani svojega dobavitelja in na čas, v katerem lahko ta dobavitelj dostavi artikel do packaging.si. Prek elektronske pošte packaging.si kupca sproti obvešča o ažurnih podatkih v zvezi z dobavo artiklov. Če je dobavna doba zelo dolga in kupec ne želi čakati, lahko kupec to sporoči packaging.si, ki bo artikel odstranil iz naročila in vrnil kupcu morebitna že vplačana sredstva, ostale artikle iz naročila pa po izbiri kupca ali dobavil ali pa celotno naročilo storniral.

Naročilo je odpremljeno

Packaging.si v dogovorjenem roku artikel pripravi, odpošlje in o tem po elektronski pošti obvesti kupca. packaging.si v elektronski pošti pouči kupca tudi o politiki odstopa od pogodbe, kam se lahko obrne v primeru zamude pri dostavi in kam se lahko obrne v primeru pritožbe. V primeru, da se kupec pravočasno odloči za preklic naročila, mora prodajalca o tem nemudoma obvestiti na telefonsko številko splošne pomoči 000 000 000 ali po e-mailu na naslov info@packaging.si. Če se zgodi, da je naročilo že odpremljeno, pošiljko kupec zavrne dostavni službi.

Nakup za pravne osebe

Postopek nakupa za pravne osebe je popolnoma enak kot za fizične osebe. Če želite račun na podjetje, nam to sporočite na info@packaging.si. Podjetjem, samostojnim podjetnikom in drugim pravnim osebam omogočamo vračilo dobavljenih artiklov v okviru garancijskih pogojev. Naštete pravne osebe nimajo možnosti odstopa od pogodbe v 14 dneh od prevzema artikla brez razloga, kot to velja za potrošnike (fizične osebe). Uveljavljanje stvarne napake in vračilo kupnine za pravne osebe ni možno. Za nakupe pravnih oseb prav tako veljajo Splošni pogoji poslovanja packaging.si, več o možnostih vračil v okviru garancijskih pogojev si lahko preberete v nadaljevanju strani oziroma na strani o vračilih. Spletna trgovina packaging.si pravnim osebam omogoča naslednje načine plačila:
  • z nakazilom na račun packaging.si po ponudbi/predračunu**
  • s plačilno oziroma kreditno kartico (MasterCard®, Visa, Visa Electron, BA Maestro, Diners club)*
  • s plačilom preko PayPal*
*Pri posameznih naročilih si pridržujemo pravico zahtevati plačilo z nakazilom na račun packaging.si po ponudbi/predračunu, pri čemer še vedno velja cena. **Po prejemu plačila po ponudbi/predračunu gre naročilo naprej v proces obdelave.

Pravica do odstopa potrošnika od pogodbe

Potrošnik (navedeno velja izključno za fizične osebe, ki pridobijo artikel za namene izven svoje pridobitne dejavnosti) ima pravico, da v 14 dneh od prevzema artiklov prodajalcu sporoči, da odstopa od pogodbe, ne da bi mu bilo treba navesti razlog za svojo odločitev. Rok se začne šteti en dan po datumu prevzema artiklov. Odstop od pogodbe potrošnik sporoči na e-naslov prodajalca: info@packaging.si. V primeru odstopa od pogodbe potrošnik prejeti artikel vrne ali po pošti na naslov prodajalca: PS Logistika (AMBIDOM d.o.o.) Brnčičeva 45, 1231 Ljubljana – Črnuče. Vrnitev prejetih artiklov podjetju v roku za odstop od pogodbe se šteje za sporočilo o odstopu od pogodbe. Potrošnik mora artikel vrniti prodajalcu nepoškodovan in v nespremenjeni količini, razen če je artikel uničen, pokvarjen, izgubljen ali se je njegova količina zmanjšala, ne da bi bil za to kriv potrošnik. Potrošnik artiklov ne sme neovirano uporabljati do odstopa od pogodbe. Potrošnik sme opraviti ogled in preizkus artiklov v obsegu, kot je to nujno potrebno za ugotovitev dejanskega stanja in kot je to običajno v prodajalnah. Vsakršno »preizkušanje«, ki odstopa od navedenega, je mogoče šteti za uporabo blaga, kar pomeni, da potrošnik s tem izgubi pravico do odstopa od pogodbe. Edini strošek, ki bremeni potrošnika v zvezi z odstopom od pogodbe, je strošek vračila artiklov (ki se v primeru pošiljanja obračunava po ceniku dostavne službe in je odvisen od tega ali gre za pošiljko/paket/tovor). Artikel je potrebno vrniti prodajalcu najkasneje v roku 14 dni od poslanega sporočila o odstopu od pogodbe (nakupa). Potrošnik nima pravice do odstopa od pogodbe pri pogodbah, katerih predmet je artikel, ki je bil izdelan po natančnih navodilih potrošnika, ki je bilo prilagojeno njegovim osebnim potrebam. Vračilo opravljenih vplačil bo izvedeno takoj, ko je to mogoče, najkasneje pa v roku 14 dni od prejema sporočila o odstopu od pogodbe. Zaradi zagotavljanja gotovosti, točnosti in pravočasnosti vračila ter zagotavljanja evidence o plačilih, se vračilo plačila kupcu izvede izključno z nakazilom na njegov transakcijski račun. Vračilo plačila v gotovini ni mogoče! Pri odstopu od pogodbe, kjer je bil koriščen bonus, koda za popust ali promocijska koda, se ta sredstva upoštevajo kot popust in se uporabniku ne vrnejo. Na TRR uporabnika se vrne le vplačani znesek, uporabniku pa se obenem vrne koriščeni bonus ali promocijska koda v obliki nove kode. Darilni bon se pri odstopu od pogodbe upošteva kot plačilno sredstvo in vrne uporabniku kot darilni bon, vplačani znesek pa se vrne na TRR uporabnika. V izjemnih primerih, ko artikli niso vrnjeni v skladu ZVPot, lahko potrošniku ponudimo odkup artikla z ustrezno odškodnino, ki jo z zapisnikom določimo ob vračilu. Odkup z znižano vrednostjo se upošteva ob potrditvi potrošnika po elektronski pošti. Potrošnik omenjeno odkupnino koristi izključno ob naročilu drugega artikla enake ali višje vrednosti. Pravico do vračila kupnine v primeru uveljavljanja garancije in stvarnih napak natančneje urejajo določila zakona o varstvu potrošnikov (neuradno prečiščeno besedilo). Odstop potrošnika od pogodbe za artikle iz kompleta Če se potrošnik odloči za odstop od pogodbe za artikle, ki tvorijo komplet, lahko za celoten komplet zahteva zamenjavo za enak komplet ali vračilo kupnine. Potrošnik lahko zamenja artikel iz kompleta, v primeru stvarne napake ali poškodbe artikla, zanj pa ne more zahtevati vračila kupnine. V primeru uveljavljanja garancije artikla iz kompleta velja garancijski rok proizvajalca.

Stvarna napaka

Kdaj je napaka stvarna? Kadar:
  • artikel nima lastnosti, ki so potrebne za njegovo normalno rabo ali za promet
  • artikel nima lastnosti, ki so potrebne za posebno rabo, za katero jo kupec kupuje, ki pa je bila prodajalcu znana oziroma bi mu morala biti znana
  • artikel nima lastnosti in odlik, ki so bile izrecno ali molče dogovorjene oziroma predpisane
  • je prodajalec izročil artikel, ki se ne ujema z vzorcem ali modelom, razen če je bil vzorec ali model pokazan le zaradi obvestila.
Kako se preverja primernost artikla? Preverja se z drugim, brezhibnim artiklom enake vrste, hkrati pa tudi z izjavami proizvajalca oziroma navedbami na samem artiklu. Kako se stvarno napako uveljavi? Kupec lahko uveljavlja pravice iz naslova stvarne napake, če o napaki obvesti prodajalca v roku dveh mesecev od dneva, ko je bila napaka odkrita. Prodajalec ne odgovarja za napake, ki se pojavijo po 2 letih od nakupa.y

Prevzem artiklov vrnjenih iz obravnave stvarne napake

Kupec je dolžan artikel, ki ga je prodajalcu izročil v obravnavo, po zaključku obravnave prevzeti. Kupcu pa bo vrnjen na naslov za dostavo. Prodajalec kupcu pošlje obvestilo o vrnitvi artikla iz obravnave ter ga pozove na prevzem artikla. Kupec je dolžan artikel prevzeti v roku 14 dni od dneva obvestila.

Vrnjeni artikli z odprto embalažo

Vrnjeni artikli so artikli, ki so bili na packaging.si  vrnjeni in imajo manjše pomanjkljivosti (poškodovana embalaža, praske, itd.) in gredo v nadaljnjo prodajo. Tip pomanjkljivosti oziroma stanje artikla sta za vsak artikel pisno navedena (tako v opisu artikla kot na računu). Vrnjene artikle v packaging.si pregledamo. Zaradi pregleda za te artikle kljub vračilu in odprti embalaži ipd. zagotavljamo njihovo brezhibno delovanje. V primeru nedelovanja vrnjenega artikla je stranka upravičena do odstopa od pogodbe v enakih rokih, kot veljajo za ostale artikle. Dostava Pogodbeni partner za dostavo pošiljk prodajalca packaging.si sta Pošta Slovenije ali GLS Slovenija, vendar si packaging.sipridržuje pravico izbrati drugo dostavno službo, če bo s tem naročilo lahko izpolnil bolj učinkovito. Več o dostavi najdete tu.

Varnost

Packaging.siuporablja ustrezna tehnološka in organizacijska sredstva za zaščito prenosa in shranjevanja osebnih podatkov ter plačil.

Varovanje osebnih podatkov

Packaging.si se zavezuje k trajnemu varovanju vseh osebnih podatkov uporabnika v skladu z ZVOP-1. Packaging.si za nedoločen čas hrani naslednje podatke članov packaging.si: ime in priimek, e-poštni naslov, kontaktni telefon, primarni naslov in naslove za dostavo, državo prebivališča, čas in datum registracije in arhiv komunikacije z packaging.si. Packaging.si navedene osebne podatke uporabi in deli izključno za potrebe in z namenom izpolnitve naročila (izvršitev plačil preko partnerjev, ki upravljajo s plačilnimi sistemi, dostavo s strani transportnega partnerja, pošiljanje ponudb, računov, informativnega gradiva) in ostalo potrebno komunikacijo s članom. Uporabnikovi podatki v nobenem primeru ne bodo predani nepooblaščenim osebam. Packaging.si hrani samo za čas do izpolnitve naročila naslednje podatke gostov packaging.si: ime in priimek, e-poštni naslov, kontaktni telefon, primarni naslov in naslove za dostavo, državo prebivališča, čas in datum registracije in arhiv komunikacije z packaging.si. Po izpolnitvi naročila se hranijo samo še podatki v zvezi s posameznim naročilom, do katerih je mogoč dostop samo prek poznavanja številke računa in številke naročila. Za varovanje osebnih podatkov je odgovoren tudi uporabnik sam, in sicer tako, da poskrbi za varnost svojega e-mail naslova, uporabniškega imena in gesla ter ustrezno programsko (protivirusno) zaščito svojega računalnika. Za vsa vprašanja s področja obdelave Vaših osebnih podatkov Vam je na razpolago naš pooblaščenec za varstvo osebnih podatkov. Kontaktirate ga lahko preko elektronskega naslova info@packaging.si.

Komunikacija

Packaging.si bo z uporabnikom stopil v stik preko sredstev komunikacij na daljavo le, če temu uporabnik izrecno ne nasprotuje in v skladu z določili ZEKom-1. Oglasna elektronska sporočila packaging.si bodo vsebovala naslednje sestavine:
  • jasno in nedvoumno bodo označena kot oglasna sporočila,
  • pošiljatelj packaging.si bo jasno razviden,
  • različne akcije, promocije in druge tržne tehnike bodo označene kot takšne. Prav tako bodo jasno določeni pogoji udeležbe v njih,
  • jasno bo predstavljen način odjave od prejemanja oglasnih sporočil,
  • željo uporabnika, da ne želi prejemati oglasnih sporočil, bo packaging.si izrecno spoštoval.
Oglasna sporočila packaging.si bodo jasno razvidna in jasno ločena od iger in tekmovanj.

Omejitev odgovornosti

Packaging.si se po svojih najboljših močeh trudi zagotoviti ažurnost in pravilnost podatkov, ki so objavljeni na njegovi spletni strani. Kljub temu pa se lahko lastnosti artiklov, rok dobave ali cena spremenijo tako hitro, da packaging.si ne uspe popraviti podatkov na spletni strani. V takem primeru, bo packaging.si kupca obvestil o spremembah in mu omogočil odstop od pogodbe ali zamenjavo naročenega artikla. Packaging.si ima možnost odstopa od pogodbe le, če se ugotovi očitna napaka (46. člen OZ). Kot očitna napaka se šteje napaka v bistvenih lastnostih artikla in vse zmote, ki se po običajih v trgovini ali po namenu strank štejejo za odločilne ter jih packaging.si v primeru vednosti ne bi potrdil oziroma sklenil pogodbe. To vključuje tudi očitne napake v ceni.

Pritožbe in spori

Packaging.si spoštuje veljavno evropsko zakonodajo o varstvu potrošnikov. Packaging.si se po vseh močeh trudi izpolnjevati svojo dolžnost vzpostaviti učinkovit sistem obravnavanja pritožb in določiti osebo, s katero se, v primeru težav, kupec lahko poveže telefonsko ali po elektronski pošti. Pritožba se odda prek e-poštnega naslova info@packaging.si. Postopek obravnave pritožbe je zaupen. Packaging.si bo v petih delovnih dneh potrdil, da je prejel pritožbo, sporočil kupcu, kako dolgo jo bo obravnaval in ga vseskozi obveščal o poteku postopka. Packaging.si se zaveda, da je bistvena značilnost potrošniškega spora, vsaj kar zadeva sodno reševanje, njegova nesorazmernost med ekonomsko vrednostjo zahtevka in stroški, ki nastanejo pri reševanju samega spora. To je tudi glavna ovira, da potrošnik ne sproži spora pred sodiščem. Zato si packaging.si prizadeva po svojih najboljših močeh, da se morebitni spori rešijo sporazumno. V primeru sodnega reševanja sporov je pristojno sodišče v kraju registracije lastnika spletne trgovine packaging.si – podjetja Kadrovik d.o.o. Izvensodno reševanje potrošniških sporov Skladno z zakonskimi normativi packaging.si ne priznava nikakršnega izvajalca izvensodnega reševanja potrošniških sporov kot pristojnega za reševanje potrošniškega spora, ki bi ga potrošnik lahko sprožil v skladu z Zakonom o izvensodnem reševanju potrošniških sporov. Packaging.si, ki kot ponudnik blaga in storitev omogoča spletno trgovino na območju RS, na svoji spletni strani objavlja elektronsko povezavo na platformo za spletno reševanje potrošniških sporov (SRPS). Platforma je na voljo potrošnikom tukaj. Navedena ureditev izhaja iz Zakona o izvensodnem reševanju potrošniških sporov, Uredbe (EU) št. 524/2013 Evropskega parlamenta in Sveta o spletnem reševanju potrošniških sporov ter spremembi Uredbe (ES) št. 2016/2004 in Direktive 2009/22/ES.
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